Complaints

We believe you deserve the best service you can get- and we’re here to deliver.

Lodge a Complaint

Once we receive your complaint, we will aim to review and resolve the issue as soon as possible.

We aim to resolve your issue within 14 working days of receiving your complaint. However, for more complex cases, we will update you on our progress in 14 calendar days. If the issue has not been resolved, we will update you after another 14 days, and 30 thereafter.

Name *

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Phone Number *

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Email *

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Vehicle No

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Complaint Category

Complaint Note

PREAMBLE

Telephone No : 03-26985033

Firstly, inform us of the department or person you dealt with and explain how you would like the problem to be solved. If you feel the issue has not been resolved satisfactory, you can make a formal written complaint to our Complaint Unit.

COMPLAINTS UNIT

Contact Person : Zulkiflee Mohd Rani
Address : 11th Floor, Wisma Bumi Raya, No. 10, Jalan Raja Laut, 50350 Kuala Lumpur
Telephone No : 03-2698 5033 (Ext 3263/3264/3471)
Fax : +603 2613 7173
Email : poi2u@pacific-orient.com

REDRESS AVENUE

If you remained unsatisfied with our response or decision, you may submit your complaint to the avenues below. Kindly check with our Complaints Unit first for dealing with your complaint.

BNMLINK (Laman Informasi Nasihat dan Khidmat)
Bank Negara Malaysia
4th Floor, Podium Bangunan AICB,
No. 10, Jalan Dato’ Onn,
50480 Kuala Lumpur.
Tel No : 03-2698 8044 (General Line) / 1-300-88-5465 (BNMLINK)
Fax No : 03-2174 1515
e-Link : bnmlink.bnm.gov.my
E-mail Address : bnmlink@bnm.gov.my
Website : www.bnm.gov.my

Ombudsman for Financial Services (664393P) / Ombudsman Perkhidmatan Kewangan (664393P)
(Formerly known as Financial Mediation Bureau)
Level 14, Main Block, Menara Takaful Malaysia,
4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.
Tel. No : 03-2272 2811
Fax No : 03-2272 1577
e-mail address : enquiry@ofs.org.my
Website : www.ofs.org.my